Refund & Returns Policy

Thank you for shopping with eartian. We value your satisfaction and strive to provide you with the best products and service. Please review our return policy below to understand your options for returns and refunds. This is a sample page.

1. Eligibility for Returns:

You may request a return and refund in the case of Damaged or Unusable Merchandise: If the merchandise you received is damaged or unusable for its intended purpose upon arrival, you are eligible for a full refund.

2. Return Period:

You must initiate your return request within 30 days from the date of delivery.

3. Return Process:

• Contact Customer Support: Reach out to our Customer Support team via email: store@eartian.com. Please provide your order number, a description of the issue, and any relevant photos if applicable.
• Wait for Authorization: Our Customer Support team will review your request and provide you with return authorization if your case meets our eligibility criteria.
• If deemed necessary: return merchandise: if requested, securely package the damaged or unusable merchandise along with any accessories and the original packing slip. Ship it to the address provided by our Customer Support team. We recommend using a trackable shipping method to ensure safe delivery.

4. Refund Process:

If the returned merchandise is confirmed to be damaged or unusable for its intended purpose, we will process your refund as follows:

• Full Refund: You will receive a full refund for the purchase price of the merchandise, including any applicable taxes and standard shipping charges.
• Refund Method: Refunds will be issued to the original payment method used for the purchase. Please allow up to seven days for the refund to appear in your account.

5. Exclusions:

This return policy does not cover returns or refunds for the following:

• Change of mind or personal preference.
• Damage caused by improper use or handling of the merchandise.
• Normal wear and tear. Items not purchased directly from eartian.

6. Contact Us:

If you have any questions or need assistance with the return process, please don’t hesitate to contact our Customer Support team at store@eartian.com. eartian reserves the right to update or modify this return policy at any time. Any changes will be posted on our website, and the policy in effect at the time of purchase will apply.